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Shipping & Returns

Can't find what you are looking for? Please contact our customer service team directly at customerservice@melariche.com and we will get back to you shortly.

RETURNS POLICY

Faulty or Damaged Goods
If you have received your item and it is faulty or damaged in transit, please accept our sincere apologies. Please notify us within five days of receipt and email relevant photographs of the damage. We will then advise on how to return the item (if applicable) to Melariche and send a replacement at no cost to you.

Changed Your Mind?
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

For all returns, please contact customerservice@melariche.com with your order number for instructions on how to send the product to us. We recommend that you post any returns to us using a method that is trackable or alternatively obtain a 'Certificate of Posting", as we cannot be held responsible for any items without proof of posting.

We will refund your product as quickly as possible by sending the money back to your original payment method.

We regret that we can only refund the postage costs for returning an item where we sent you the wrong item, or the item is damaged or faulty.

SHIPPING POLICY

Shipping costs are £2.99 for delivery within the UK, £9.99 for deliveries to the EU and £11.99 for delivery to the USA & Canada.

As you proceed through checkout, you will be able to check the total order value (including postage & packaging costs) before you complete the transaction.

UK Delivery is FREE on all orders over £50.

Deliveries within the UK are sent through 'Royal Mail 2nd Class' and deliveries to the EU are sent via 'Royal Mail International'.

Delivery Destination Shipping Times Processing Times Total Delivery Time
United Kingdom 2-3 working days 3-5 working days 5 – 8 working days
Europe 3-5 working days 3-5 working days  6 – 10 working days
USA & Canada 5-7 working days 3-5 working days  8 – 12 working days